Privacy Policy

1. Introduction

Welcome to Everest Billing ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bill making software and related services.

By using Everest Billing, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Business Registration Information

When you register your business with Everest Billing, we collect:

• Business name and registration number
• Owner/contact person name
• Contact phone number
• Business category and type
• Country and location information
• Username and domain preferences
• Business logo and branding materials

2.2 User Account Information

For user accounts, we collect:

• Full name
• Email address
• Password (encrypted)
• Phone number (optional)
• User privileges and permissions

2.3 Customer and Supplier Data

When you add customers or suppliers to your system, we store:

• Name and contact information
• Business identification numbers
• Address and location details
• Email addresses and phone numbers
• Website and social media links
• Business logos and images
• Financial transaction history

2.4 Transaction and Financial Data

We collect and store:

• Sales and purchase transactions
• Product information and inventory data
• Pricing and discount information
• Payment records and financial balances
• VAT/tax calculations and records
• Transaction dates and reference numbers

2.5 Usage and Technical Data

We automatically collect:

• IP addresses and device information
• Browser type and version
• Operating system information
• Usage patterns and feature interactions
• Error logs and system performance data
• API usage statistics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our billing and inventory management services
• Account Management: To create and manage your business account and user access
• Transaction Processing: To process sales, purchases, and financial transactions
• Customer Support: To provide technical support and customer service
• Communication: To send important updates, notifications, and service announcements
• Security: To protect against fraud, unauthorized access, and security threats
• Analytics: To improve our services and develop new features
• Compliance: To comply with legal obligations and regulatory requirements

4. Data Storage and Security

4.1 Multi-Tenant Architecture

Everest Billing uses a multi-tenant architecture where each business has its own isolated database. This ensures that your business data is completely separated from other users' data.

4.2 Data Security Measures

We implement comprehensive security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication and authorization systems
• Regular security audits and vulnerability assessments
• Access controls and user permission management
• Backup and disaster recovery procedures
• Monitoring and logging of system activities

4.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data, subject to legal and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Security: To protect our rights, property, or safety, or that of our users

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your data for specific purposes
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our service.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Everest Billing is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of Everest Billing after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.

12. Compliance with Laws

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable local and international privacy laws

If you are subject to specific privacy laws in your jurisdiction, you may have additional rights not covered in this policy.